General Provisions

Privacy Policy

ILUNCH RESTAURANT CO. L.L.C (BRANCH), License No: 50519, located at BCB2 G04, Ground Floor, Business Cluster - Building 2, Dubai CommerCity, Dubai, UAE, takes your privacy seriously and is committed to protecting your personal data in accordance with applicable laws and regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) of the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect your personal information. By accessing and using our services via our website or mobile app, you agree to the practices described herein.

If you have any questions or concerns about this policy, please contact us at:

1. Consent and Applicability

By using our services through our website or any digital platform, you consent to the processing of your personal data for the purposes described in this Privacy Policy and in line with UAE law. Your data may be processed on the following legal bases:

  • Your explicit consent.

  • Fulfillment of contractual or service obligations.

  • Compliance with legal obligations under UAE law.

  • Our legitimate interests, provided these do not override your fundamental rights and freedoms.

  • This Privacy Policy may be updated or amended at any time. We recommend checking it periodically.

2. Categories of Personal Data Collected

We may collect and process the following types of personal data:

  • Identification & contact data: Full name, email address, phone number, physical address.

  • Technical data: IP address, browser type, login times, cookies, device information.

  • Account information: Social media ID (e.g., Facebook), account status, and usage history.

  • Purchase and delivery information: Order details, delivery address, transaction history.

  • Feedback and communication: Emails, complaints, inquiries, feedback, support interactions.

  • Marketing preferences: Subscription to newsletters, participation in promotions.

3. Use of Personal Data

We use your personal data for the following purposes:

  • Service Provision: To process your orders, deliver products, manage your account, and provide customer support.

  • Communication: To contact you about orders, transactions, account updates, and service-related matters.

  • Marketing: To send you promotions, offers, and newsletters (only with your consent).

  • Customer Feedback: To respond to inquiries, complaints, or service issues.

  • Legal Compliance: To fulfill obligations under applicable laws and respond to lawful requests from UAE authorities.

4. Processing of Purchase Data

We retain purchase data, including:

  • Full name, address, email, phone number

  • Product details, quantities, prices, discounts

  • Delivery and payment details

  • Retention Period: 5 years from the date of transaction, unless longer retention is required for legal or tax purposes under UAE law.

  • We ensure this data is securely stored and deleted/de-identified once no longer required.

5. Newsletter, Promotions, and Marketing

With your consent, we may use your personal data to send you:

  • Newsletters

  • Special offers or discounts

  • Event or campaign participation invitations

  • You may opt out at any time by contacting us or using the unsubscribe link provided in each communication.

6. Cookies and Automated Data Collection

Our website uses cookies and similar technologies to enhance user experience, track site usage, and maintain website functionality. By continuing to use our website, you agree to our use of cookies in line with our Cookie Policy.

7. Data Sharing and Third Parties

  • We do not sell your personal data.

  • We may share data with third-party service providers (e.g., payment processors, delivery partners, IT support) only to the extent necessary to fulfill our obligations or services to you. These parties are contractually bound to comply with data protection requirements.

  • In some cases, we may disclose data if required by UAE law or by a lawful order of a competent UAE authority.

8. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and regular audits.

However, no online system is 100% secure. We encourage you to keep your login credentials confidential and notify us immediately of any unauthorized access.

9. Your Rights Under UAE Law

Subject to applicable UAE laws, you may have the following rights:

  • Right to access your personal data

  • Right to correct or update your data

  • Right to request deletion (where applicable)

  • Right to object to processing for marketing purposes

  • Right to withdraw consent at any time (this does not affect prior processing)

  • Right to data portability, where applicable

  • To exercise your rights, please contact us at: info@ilunch.ae

10. Handling Inquiries, Feedback & Complaints

We process your inquiries or complaints with respect and confidentiality. Your feedback helps us improve our services.

Data categories collected:

  • Name, contact info, inquiry content, product details, supporting documentation

  • Retention: We store inquiry data for up to 12 months unless legal or business reasons require longer retention.

11. Promotional Campaigns and Gift Cards

  • All offers are valid only for genuine users.

  • Discount codes or gift cards are non-transferable and must be used by the designated recipient.

  • Complaints regarding promotions should be submitted via email to: info@ilunch.ae within 14 days.

  • By participating in promotions, you agree that your data may be processed for the fulfillment of such offers.

12. Contact Information

For all data protection inquiries, requests, or complaints, you may contact:

  • ILUNCH RESTAURANT CO. L.L.C (BRANCH)

  • Address: BCB2 G04, Ground Floor, Business Cluster - Building 2, Dubai CommerCity, Dubai, UAE

  • License No: 50519

  • Corporate Tax TRN: 104624490900001

  • VAT TRN: 104624490900003

  • Email: info@ilunch.ae

  • Phone: +971 55 143 0822